At DipStickz, we want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may return an item within 30 days of receiving it if:

• The test is unused or product purchased is in its original condition
  
• The item includes all original packaging and is unopened
  
• You can provide a proof of purchase
  

2. Return Process

To initiate a return:

1. Email us at info@dipstickz.com.au with your order number and reason for return.
   
2. Our team will provide return instructions and a return authorisation if eligible.
   
3. Once your item is received and inspected, we will notify you of the approval or rejection of your return.
   

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Refunds

If your return is approved, we will:

• Process the refund to your original payment method
  
• Complete the refund within 1–3 business days
  

Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for items that are:

• Defective
  
• Damaged
  
• Incorrectly supplied
  

If you need to exchange an item for a test, size, or product, please contact us to confirm stock availability before returning it.

5. Faulty or Damaged Items

If your item arrives damaged, defective, or not as described:

• Contact us within 7 days of delivery
  
• Provide photos and a description of the issue
  

We will arrange a replacement, exchange, or refund at no cost to you.

6. Non-Returnable Items

The following items cannot be returned unless faulty:

• Gift cards
  
• Sale or clearance items (optional — include only if you want this)
  

7. Change of Mind

If you accept change-of-mind returns, you can include:

We accept change-of-mind returns within 30 days, provided the item is unused and in its original condition. Return shipping costs apply.

If you do not accept change-of-mind returns, I can rewrite this section accordingly.

8. Contact Us

For questions or assistance with your return, please contact:

📧 info@dipstickz.com.au